We’re here for you 7 days a week to answer all your questions.

Have a question about one of our products? Don’t hesitate to reach out — we’re happy to help!

Email: support@orvinimensfashion.com

At ORVINI FASHION GROUP, your satisfaction is our priority.

If for any reason you're not completely satisfied with your purchase, you may return it within 30 days. Once we have received the item, we will issue a store credit/gift voucher for the full order amount.

This credit can be used on any of our products and has no expiration date.

Please note: Return shipping costs are not covered.

How to Return Your Order:

1. ContactUs:

Email support@orvinimensfashion.com with your order number and the reason for your return.

2. Approval:

Wait for our team to approve your return and provide you with the correct return address.

3. Pack & Ship:

Carefully package your item - preferably in its original packaging — and send it to the return address we provided.

Make sure to send us the tracking number.

4. Refund:

Once we receive and inspect your return, we will process your store credit within 10 business days and email your gift voucher/credit code to the address you provided.

Damaged or Incorrect Items:

If your item arrives damaged or incorrect, please email us at info@orvinimensfashion.com within 30 days.

Include a clear photo showing the defect. We will send you a replacement item free of charge.

If there is a second issue, we will refund the full purchase amount in the form of a store credit.

Important Information:

• Any customs duties or import taxes are the responsibility of the customer.
• If you have any other questions or need further assistance, don’t hesitate to reach out to us at support@orvinimensfashion.com -we’re happy to help!

At ORVINI FASHION GROUP, we do everything we can to ensure your order arrives quickly and smoothly.

We ship worldwide and aim to provide a seamless shopping experience from start to finish.

Delivery Times

Our shipping process is simple and transparent, with two main steps:

• Processing Time (24–72 hours):

During this time, we confirm your order, perform quality checks, and carefully package your items.

• Delivery Time (Approximately 5–10 business days):

Once your order leaves our international shipping center, it typically takes 5 to 10 business days to arrive at your doorstep.

Please note:
Delivery times may vary during peak periods such as Black Friday or holidays.
We always do our best to get your order to you as quickly as possible.

 Shipping Costs

We are proud to offer FREE standard shipping on orders over € 100, including
tracking and insured delivery for your peace of mind.
You can track your order in real-time on our tracking page.

 Order Changes & Cancellations

Once an order is placed, we begin processing it immediately, so we are unable to make changes or cancellations.

Don't worry if something doesn’t fit — you can always return or exchange it!

 Additional Information

• All orders are shipped via our trusted courier partners.
• Any applicable customs duties or import fees are the responsibility of the customer — please check you local regulations.
• You will receive an email with tracking information as soon as your package has been shipped, so you can stay updated on its journey.

Contact Us

How can I contact ORVINI?

If you have any questions, feel free to reach out. Our customer service team is available 7 days a week to assist you. We're here to help!

• Email: support@orvinimensfashion.com

How long does it take to get a response?

We aim to respond to all inquiries within 48 hours.

Sizing & Availability

How do I choose the right size?

We recommend using the size chart provided on each product page to find your perfect fit.

 Orders & Payments

What payment methods do you accept?

We accept a variety of payment methods, including Mastercard, Visa, Maestro, Apple Pay, and American Express.

Can I cancel or modify my order?

Once an order is placed, it cannot be changed or cancelled, as we process and pack orders quickly. If an item doesn’t fit, you can return it and exchange it for the correct size.

How do I use a discount code or gift card?

To redeem a voucher, enter your code at checkout. The value will be automatically deducted from your total.

Will I receive an order confirmation?

Yes! You’ll receive an order confirmation email immediately after placing your order. It will include your order number, summary, and shipping details.

What if I entered the wrong shipping address?

Unfortunately, we cannot change your order details after it’s been placed. If you made a mistake, please contact our customer service team as soon as possible — we’ll do our best to help.

Shipping & Delivery

Which countries do you ship to?

We ship worldwide!
ORVINI orders are sent via trusted carriers for fast and reliable delivery.

How long does shipping take?

For shipping times and rates, please refer to our Shipping Policy.

What are the shipping costs?

We offer FREE worldwide shipping on all orders!

How can I track my order?

You can track your order using the unique tracking code sent to your email once your order has shipped.

I haven’t received my order. What should I do?

Don’t worry! After placing your order, you'll receive a confirmation email with an order number.
Once your order ships, you'll get another email with tracking info.

If you haven't received your tracking info, or if the package status is unclear,
please contact us at info@orvinimensfashion.com, and we’ll assist you right away.

My tracking shows the order was returned. What now?

If your package was returned, please contact us at info@orvinimensfashion.com, and we’ll investigate the issue to resolve it as soon as possible.

Returns & Exchanges

What is your return policy?

We offer a 30-day return window, starting from the day you receive your package. Items must be returned in their original, unworn and unwashed condition, with all tags still attached.

Please note: Sale or discounted items cannot be refunded, but may be exchanged or converted into a store credit or voucher.

What are the return shipping costs?

Return shipping costs are the customer’s responsibility and may vary depending on your location and courier.

How do I return or exchange an item?

To return or exchange an item, email support@orvinimensfashion.com within 30 days of receiving your order. We’ll send you return instructions as soon as possible.

How long does an exchange take to process?

Once we receive your return, we’ll process your exchange within 10 days. You’ll receive a confirmation email with tracking details for your new item once it ships.

Where can I find my order number?

You’ll find your order number in the confirmation email you received after purchasing. If you can’t find it, our customer service team will gladly help.

What should I do if I receive a damaged or defective item?

If your product was damaged during shipping or production, we’re here to help. Please email a photo of the damaged item to support@orvinimensfashion.com, and we’ll work with you to resolve the issue quickly.

What happens if I return an item after the return window?

Unfortunately, we can only accept returns within the 30-day period. If your return exceeds this window, we cannot process a refund.

When will I receive my refund?

Once your returned item is received, your refund in form of a Voucher, will be processed within 10 business days.

Refunds are issued in the form of a voucher, store credit, or gift card equal to the full purchase amount. This credit has no expiration date and can be used on any item we offer.

Others:

What material is this t-shirt made from?

Thet-shirt is crafted from 100% premium cotton, ensuring a soft and comfortable
fit against your skin. The breathable fabric allows for all-day wear, making it
perfect for various activities, whether casual or active.

How should I care for this t-shirt?

Caring for this t-shirt is a breeze! It is machine washable at 30 degrees, requiring no special treatment. This convenience makes it ideal for busy lifestyles, so you can easily maintain its fresh look.

Is the t-shirt suitable for both casual and formal settings?

Absolutely! The versatile design allows it to transition effortlessly from casual outings to more polished settings. Pair it with jeans for a laid-back look or dress it
up for an occasion, ensuring you always make an impression.

Will the print detail hold up after multiple washes?

Yes! The unique print detail is designed for durability, maintaining its vibrant appearance even after several washes. You can wear it confidently, knowing it
will look great and continue to stand out in your wardrobe.

ORVINI – General Terms and Conditions
Last updated: 27 of June 2025

 Welcome to ORVINI. These General Terms and Conditions govern your use of our website and the purchase of products through our webshop. By accessing our website or placing an order, you agree to be bound by these terms.

1. Company Information

ORVINI Men's Fashion is operated by:

ORVINI FASHION GROUP                  
A "MRG GlobalTrade Company"

Registered Address: Heidebloemstraat 5, 3920 Lommel, Belgium
Chamber of Commerce No.: 1022.433.448
VAT No.: BE1022.433.448
Email: support@orvinimensfashion.com
Website: www.orvinimensfashion.com

2. Products and Availability

All products offered on our webshop are subject to availability. We reserve the
right to limit the quantities of any products or to discontinue any item at any time without notice.

3. Pricing and Payment

• All prices are listed in euro's [currency] and include VAT unless stated otherwise.
• Shipping costs and any applicable taxes will be displayed at checkout.
• Accepted payment methods include: Credit Card, PayPal, Apple Pay, Klarna, and others as shown at checkout.
• Orders are only processed after successful payment authorization.

4. Order Confirmation and Acceptance

After placing an order, you will receive a confirmation email. This email does not
constitute acceptance of your order. A contract is formed only when the order
is dispatched, and you receive a shipping confirmation.

5. Shipping and Delivery

• We ship worldwide. Estimated
  delivery times and shipping fees are provided during checkout.
• Delivery times are approximate
  and may vary due to external factors.
• ORVINI is not liable for delays caused
  by third-party couriers or customs processes.

6. Returns and Exchanges

• You may return or exchange
  products within 30 days of receipt, provided items are unused,
  in original condition, and with all tags attached.
• To initiate a return, please contact our support team at support@orvinimensfashion.com.
• Refunds are processed within 10
  business days after the returned item has been received and inspected, by
  issuing a voucher for the purchased amount, without expiry date and valid on the entire collection.
• Shipping costs for returns are
  the responsibility of the customer unless the item was defective or
  incorrect.

7. Warranty and Defects

If you receive a faulty or incorrect item, please notify us within 10 days of
delivery. We will arrange a replacement, repair, or refund.

This warranty does not cover damage caused by misuse, neglect, or normal wear and tear.

8. Intellectual Property

All content on our website — including text, images, logos, product designs, and graphics — is the intellectual property of ORVINI and protected by copyright laws. Use without permission is strictly prohibited.

9. Limitation of Liability

ORVINI shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our webshop or products. Our total liability shall not exceed the amount paid for the product in question.

10. Privacy Policy

Your personal data is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your data as outlined therein.

11. Governing Law

These terms are governed by the laws of Belgium. Any disputes shall be resolved
exclusively by the competent court in Belgium.

12. Changes to Terms

We reserve the right to update these terms at any time. Changes will be published on this page with an updated "Last Updated" date.

If you have any questions or concerns, feel free to contact us at support@orvinimensfashion.com.